Looking for a Junior Operations Associate to play a vital role in our operations across APAC.

Mealpal

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About Mealpal

MealPal is changing the way lunch works.

Consumers get lunch from some of the best restaurants in their city. With over 1000 restaurants to choose from, getting a delicious and affordable lunch has never been easier!

Restaurants in the MealPal network reach new customers while increasing revenue during peak lunch hours. Each restaurant in the MealPal network offers one lunch option per day, enabling them to efficiently grow their lunch time operations.

The MealPal team is creative, hard-working, and fun... oh, and we really like lunch! Check out the opportunities -- we're excited to chat with you about joining the team.

Job description

Are you ready for an amazing career opportunity? Are you a problem solver with stellar communication skills? Do you want to join a fast-paced, growing company?

As a Customer Service Associate at MealPal, you will be the voice of the company to our customers and merchants. You will respond to inquiries, troubleshoot issues, and proactively come up with ways to surprise and delight our growing community of users.

RESPONSIBILITIES:

  • Communicate via email and phone with customers and merchants in a timely manner with high quality messages
  • Troubleshoot and find smart solutions to any issues
  • Use the database to create and manage restaurant profiles and customer accounts
  • Identify new ways to enhance the customer and restaurant experience, as well as to streamline operational tasks
  • Serve as a brand enthusiast for MealPal

REQUIREMENTS:

  • Problem solver and can-do attitude
  • Ability to work quickly with strong attention to detail
  • Exceptional written and verbal communication skills
  • Previous customer service experience is a plus
  • Ability to work on-site at Sydney CBD
  • Ability to work flexible hours on weekdays and evenings

COMPENSATION:

  • Competitive salary
  • Free lunch every work day!
  • Opportunity to work with a smart, passionate team
  • 11 York Street, Sydney NSW, Australia
  • Office Administration
  • Customer Support
  • Records Management